Refund policy

REFUND & CANCELLATION POLICY

At MIKE PC AU, every custom PC is built to order using high-quality components sourced from multiple manufacturers. Because custom builds involve open-box parts that are installed, tested, and configured specifically for your order, we generally do not accept returns for change of mind.

That said, your purchase is protected. We stand behind our workmanship and provide a minimum 12-month warranty on every custom PC, so if a hardware fault occurs, we’ll support you with repair, replacement parts, or full troubleshooting in line with our warranty terms.

Change of Mind / Accidental Orders

Refunds are not available for:

  • Change of mind

  • Accidental orders

  • Custom-build orders once parts have been allocated, installed, or work has commenced

If you need to make changes, contact us immediately at info@mikepc.com.au. We’ll always do our best to help before the build process begins.

Cancellations & Restocking Fee (10%)

  • If your order is cancelled or changed due to change of mind, a 10% restocking fee will apply.

  • The 10% restocking fee is calculated from the order total.

  • Shipping fees are not included in the restocking fee and are non-refundable once a label is purchased or the item has shipped.

  • This fee covers processing, testing, re-listing, payment fees, and supplier restocking charges.

“Faulty” Claims That Pass Testing

  • If a customer requests a refund because an item is deemed faulty/unfunctional by the user, but the item passes testing/inspection (including supplier testing) and no fault is found, the refund will be treated as a change-of-mind return and a 10% restocking fee will apply.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, faulty, or incorrect, contact us immediately so we can assess the issue and resolve it as quickly as possible.

WARRANTY COVERAGE

What’s Covered

Our warranty covers replacement or repair (as applicable) for major components, including:

  • Motherboard, GPU, CPU, RAM, storage, power supply

  • Case and case fans

  • CPU cooler

  • Approved case modifications performed by MIKE PC AU

Warranty Period

Warranty begins from the date of purchase, pickup, or delivery (whichever applies).

Warranty Options

You may choose one of the following options:

1) RMA (Return Merchandise Authorisation)

  • Typical timeframe: 2–6 weeks (depending on supplier/manufacturer processing)

  • We will provide instructions and assist throughout the process

2) Instant In-Store Replacement (If Stock Is Available)

  • Immediate replacement at our store when possible

  • Replacement parts may differ in brand/model, but will be equivalent in specifications and performance

EXCLUSIONS (Not Covered)

Our warranty does not cover:

  • Physical damage caused by the user (drops, spills, breakages, misuse)

  • Evidence of contamination or harmful environments, including:

    • Insect infestation (e.g., cockroaches)

    • Pet hair/fur buildup or pet urine

    • Smoke/tar residue (cigarettes, cigars, etc.)

    • Sticky/unknown substances or liquid residue

Returns Not Accepted Due to Condition

We cannot accept returns where the product is:

  • Excessively dusty/dirty, strong odours (smoke/tobacco/herbal substances)

  • Stained by unknown substances

  • Damaged hardware/case due to poor handling or insufficient return packaging

(If a mid-tower case is damaged during return due to packaging, we may still offer a case replacement under warranty where applicable.)

Shipping Damage

Shipping damage is covered. Please report any delivery damage immediately upon receipt, with photos of:

  • The outer box

  • Internal packaging

  • The product damage

EXCHANGES

The fastest way to get a different item is to complete a new purchase. If an exchange is approved, we’ll guide you through the process to minimise downtime.

CONTACT

For support, changes, or warranty claims, contact us at info@mikepc.com.au or via the website chat.
We’re committed to delivering the right solution, with reliable after-sales support you can trust.

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